Frequently Asked Questions

We’re based in Raleigh, NC, and serve the greater Triangle — including Raleigh, Cary, Apex, Durham, Chapel Hill, Wake Forest, Holly Springs, Fuquay-Varina, Garner, and Clayton — across Wake, Durham, Johnston, and Orange counties.

Yes. Triangle Restoration is IICRC-certified, fully licensed (including an asbestos license), BBB-accredited, and insured.

Yes. We’re a locally owned, family-run company founded by a Raleigh native, and we’re proud supporters of Safe Families in our community.

Yes — we’re available 24 hours a day, 7 days a week, 365 days a year. Damage doesn’t wait, so neither do we.

We treat every call as an emergency and respond as quickly as possible across the Triangle. A fast response limits the damage and lowers the risk of mold.

Stay safe first — avoid standing water near electricity and unstable structures. If it’s safe, stop the water source, document the damage with photos, and move valuables to a dry area.

Yes. We document the damage thoroughly and bill your insurer directly whenever possible to make your claim as smooth as we can.

It depends on your policy and the cause. Sudden, accidental damage is often covered, while gradual or external flooding may not be. We document everything to support your claim, but coverage decisions rest with your insurer.

Yes. We provide free estimates, and financing is available — just ask when you reach out.

Water, fire and smoke, mold, storm, and flood damage — plus biohazard cleanup, reconstruction, and roofing — for homes and businesses.

Yes. We serve both, from single-family homes to offices, retail, restaurants, and multi-family buildings.

Yes. We manage mitigation and full reconstruction in-house, so one team handles your entire recovery from start to finish.